According to Forrester’s evaluation, Tredence is one of three vendors that are leaders in customer analytics service providers.
The Forrester WaveTM : Customer Analytics Service Providers, Q3 2021
Forrester evaluated Tredence and 10 other vendors across 30 criteria grouped into three main categories:
Tredence received the highest possible 5/5 score in 12 different criteria including customer experience, customer retention, emerging analytics, model operations, insights activation, services vision and performance.
What does the Forrester report say about Tredence?
Tredence differentiates with a disciplined approach to customer experience analytics. Since Tredence’s first appearance in this evaluation two years ago, the provider has focused its strategy on providing analytics for customer experience management.
This strategy often requires a challenging cross-functional sales cycle, but it has obviously paid off, as Tredence’s compound annual growth rate in the space is well above average. Tredence also recently reorganized vertically to provide more industry-specific expertise in its key verticals of retail, CPG, telecom media technology (TMT), healthcare, industrials, and travel & hospitality.
What does the report offer?
Tredence is a data science and AI engineering company focused on solving the last-mile problem in analytics.