Decoding customer touchpoints, journeys and behaviors to deliver a personalized experience

According to Forrester’s evaluation, Tredence is one of three vendors that are leaders in customer analytics service providers.

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“Enterprises on their customer obsession journey looking to partner with an innovative upstart to deliver a superior customer experience should consider Tredence.”

The Forrester WaveTM : Customer Analytics Service Providers, Q3 2021

Forrester evaluated Tredence and 10 other vendors across 30 criteria grouped into three main categories:

Current Offering
Strategy
Market Presence

Tredence received the highest possible 5/5 score in 12 different criteria including customer experience, customer retention, emerging analytics, model operations, insights activation, services vision and performance.

What does the Forrester report say about Tredence?

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Tredence differentiates with a disciplined approach to customer experience analytics. Since Tredence’s first appearance in this evaluation two years ago, the provider has focused its strategy on providing analytics for customer experience management.

This strategy often requires a challenging cross-functional sales cycle, but it has obviously paid off, as Tredence’s compound annual growth rate in the space is well above average. Tredence also recently reorganized vertically to provide more industry-specific expertise in its key verticals of retail, CPG, telecom media technology (TMT), healthcare, industrials, and travel & hospitality.

– The Forrester WaveTM : Customer Analytics Service Providers, Q3 2021.

What does the report offer?

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An in-depth look at customer analytics service providers to help customer insights professionals find the best option for their requirements.
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Why Tredence was named a Leader in The Forrester WaveTM : Customer Analytics Service Providers, Q3 2021 report?
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How Tredence compares to other vendors in 30 criteria grouped into three main categories: current offering, strategy, and market presence.

Related recognitions

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Tredence is a data science and AI engineering company focused on solving the last-mile problem in analytics.


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