Customer expectations are at an all-time high. From seamless experiences across multiple channels to personalization, brands will need to deliver based on insights that readily indicate what customers want. But brands struggle to accurately measure their customer experiences due to unstructured data gathering. The issue isn’t with collecting enough data but not knowing how to draw actionable insights from it.
Leverage Sage CX, our customer experience analytics solution, to create customer journey maps and action out impactful insights from your customer feedback signals. Gain contextual insights into problem areas, customer behavior, and historical impact across customer journeys. Harness a customer-centric view of your experiences to improve based on your priorities - from tracking the right operational KPIs to sustaining customer value.
An AI-driven solution to analyze audio transcripts and extract useful metadata resulted in a $5mn business impact. Tredence helped the organization move from manual analyst tagging to cognitive AI-led automated tagging. Scaled from tagging 100s of inquiry calls to millions of calls.
1M+ calls transcripts analyzed
+8% estimated improvement in content click-through rate in social media & owned assets
$5M estimated revenue impact
Elevate customer experiences using actionable insights on critical milestones
Get to the root cause of customer experience characteristics by extracting and contextualizing insights from customer journey maps. Our customer journey solution offers insights across channels with our in-house NLP and ML algorithms. Identify problem areas specific to customer segments, types, customer journey analytics, and lifecycle to proactively act upon them.
Seamlessly integrate our solution with existing systems across client call centers, surveys, and customer experience analytics. Keep data and insights in sync, enhance customer experiences on the fly, and drive revenue.
Track topics over time or set customer behavior triggers in your customer journey maps and access the same by scheduling automated, self-service reports. Gain a comprehensive view into its impact caused at scale and align it to the respective personnel for timely action.
Leverage AI to extract meaning from every conversation you have with the customer. Derive customer sentiment by identifying voice conversations and validating them to their specifics. Configure modules across customer journey analytics, mapping, and intelligence extraction that help measure voice audits at scale.
Why choose us?
Proprietary NLP & ML algorithms to extract and contextualize customer behavior
Align customer experience (CX) strategies to your customers’ perspectives
Prescriptions to help you scale and optimize customer journey analytics