The client conducted employee training for over 200K employees at several centres across the US. The existing training management system relied on manual operations and intervention. This posed a various limitation in terms of scalability, performance, external system integrations and reporting, while also lacking an intuitive user-interface. The client wanted to revamp the existing system and automate the process to enable efficient operations and provide a simple and intuitive user-interface that could be accessed by non-tech-savvy associates as well. We designed and developed a training management solution to schedule associates and integrated downstream applications for different trainings across 200 facilities.
The solution followed the below approach
The automated solution enabled the client to:
Save 3200 man-hours across 400 users per week due to the ease of scheduling.
Improve utilization metrics of training facilities from 35% to a staggering 80%, which resulted in 1500 more associates getting trained on a weekly basis.
Integrate with four different systems in real time to close the feedback loop from 5 days to 2 days.
Access a real time reporting platform to identify hotspots to deploy future training modules.