How Tredence helped a Fortune 500 company reduce call volumes.


A Fortune 500 company wanted to understand what was driving their call volumes and what the customers were talking about when they place a call to their customer care centre.


We customized our domain independent NLP solution for millions of audio calls and built a dashboard that informed them the top themes, sub-themes that drives the call volumes.  In addition, we identified the top themes with negative sentiments and the top actionable insights.

Key Benefits

  • One click insight into the voice of the customers
  • Algorithms that provide focus areas, actionable insights and sentiments


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5M$ Impact – Identifying the top actionable insights enabled business to identify the focus areas and fix issues faced by customers quickly.

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3M$ Impact – Focus area identification with negative sentiments enabled our client to reduce call volumes by addressing concerns faster.

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