Customers ask questions to business organizations through a variety of channels like voice calls, chat, emails. The client wanted us to automatically extract questions from these channels.
We extended our Question Identification capability to work on different channels. Post extraction of all questions, we identified the top business relevant questions and provided an easy to consume interface that got updated daily from these channels.
10k+ – Top customer questions quantification on their products.
50% Faster Resolution – Of customer questions.