Tredence has been named a Leader in The Forrester Wave™ for Customer Analytics Service Providers for Q2 2023.

  • Recognized for transforming CX through industry-specific analytical expertise
  • Acknowledged for ATOM.AI, our AI/ML ecosystem, and Customer Cosmos, our customer intelligence platform
  • Received perfect scores of 5/5 for 13 criteria
  • Previously was honored as a ‘Market Leader’ in 2021

Tredence has been named a Leader in The Forrester Wave™ for Customer Analytics Service Providers for Q2 2023.

  • Recognized for transforming CX through industry-specific analytical expertise
  • Acknowledged for ATOM.AI, our AI/ML ecosystem, and Customer Cosmos, our customer intelligence platform
  • Received perfect scores of 5/5 for 13 criteria
  • Previously was honored as a ‘Market Leader’ in 2021

Partnering to Reap Relentless ROI with Customer Analytics

Global brands are prioritizing last-mile adoption of customer analytics to modernize business models and increase monetization opportunities.

Companies partner with Tredence to:

Companies partner with
Tredence to:

Enable end-to-end transformation of the customer experience (CX)

Gain advanced analytics capabilities in data clean rooms and retail media networks

Create a culture of experimentation that drives continuous innovation

Leverage high-impact data models, platforms, accelerators, and algorithms to increase speed to value and speed to scale

Tredence transforms CX through industry-specific analytical expertise.

The company’s vision to enable true CX transformation includes not only customer-facing functions, but other necessary operational domains such as pricing and merchandising as well.

Tredence offers strong vertical and domain specific consulting services, identifying and capitalizing on new opportunities such as retail media networks. Enterprises looking to transform CX across functional areas of the business leveraging cutting edge analytics should consider Tredence.

Brandon Purcell

Forrester Vice President and Principal Analyst 

Tredence transforms CX through industry-specific analytical expertise.

The company’s vision to enable true CX transformation includes not only customer-facing functions, but other necessary operational domains such as pricing and merchandising as well.

Tredence offers strong vertical and domain specific consulting services, identifying and capitalizing on new opportunities such as retail media networks. Enterprises looking to transform CX across functional areas of the business leveraging cutting edge analytics should consider Tredence.

Brandon Purcell

Forrester Vice President and
Principal Analyst 

Trusted by Industry Companies Worldwide to Evolve Their CX

Tredence is the CX transformation partner of choice across industries. Tredence enables CX strategies for:

Receiving the Highest Possible Score of 5/5 for 13 Criteria

Take a Closer Look at Tredence Customer Experience Management

5 Reasons Why
We Believe Forrester
Recognized Us

Tredence’s commitment to ceaseless innovation with customer analytics and driving extreme value for global enterprises set it apart in a competitive market:

Tredence’s commitment to ceaseless innovation with customer analytics and driving extreme value for global enterprises set it apart in a competitive market:

Our Forrester-recognized capabilities include a broad talent bench of experts who provide data foundation, analytics and artificial intelligence (AI), and activation and optimization services.

Our 10 industry-specific and 40 domain-centric customer data models and accelerators, based on the Customer Cosmos on ATOM.AI platform, have helped clients reap new ROI across multiple business functions.

Brands use our industry-leading CX Control Tower suite to measure, diagnose, and manage omnichannel customer experiences.

Powered by ATOM.AI, our AI/ML ecosystem driving personalization across 50+ omni-channel experiences.

Tredence collaborates with partners, including hyperscalers, data and AI independent software vendors, and third-party data firms, to facilitate the conception, co-engineering, go-to-market and delivery of CX transformation solutions in focus industries.

Hear Our Customer Say About Their New Analytics Capabilities

Establishing a Data and Analytics Center of Excellence

It was the moon that we wanted to go to, because the cloud didn’t see like a high enough goal and getting the right partnership is a very big deal here!

Pierre Hakim

VP of Data Analytics,
Casey’s

Hear Our Customer Say About Their New Analytics Capabilities

Establishing a Data and Analytics Center of Excellence

It was the moon that we wanted to go to, because the cloud didn’t see like a high enough goal and getting the right partnership is a very big deal here!

Pierre Hakim

VP of Data Analytics,
Casey’s

Customer Success Stories

Developing a Customer Data Platform to provide omnichannel customer visibility for a retailer serving +100M households

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Creating an enterprise data strategy to drive insights democratization for a retailer with $15B in annual sales

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Propel Your Business to New Heights by Becoming a World-Class CX Innovator

Use customer analytics to identify new segments and behaviors, evolve personalization strategies for higher ROI, and drive continuous innovation across the CX value chain.