Named a Leader in The Forrester Wave™: Customer Analytics Service Providers for the third time in a row — now ranked #1 in the Q2 2025 report.

  • Recognized by Forrester as the best-in-class partner for end-to-end CXM transformation, rapid insights, and exceptional last-mile adoption
  • Recognized for strategy, capabilities, and 100% favorable reference customer recommendations
  • Received perfect scores of 5/5 for 15 criteria
  • Previously honored as a Market Leader in 2021 and 2023

Named a Leader in The Forrester Wave™: Customer Analytics Service Providers for the third time in a row — now ranked #1 in the Q2 2025 report.

  • Recognized by Forrester as the best-in-class partner for end-to-end CXM transformation, rapid insights, and exceptional last-mile adoption
  • Recognized for strategy, capabilities, and 100% favorable reference customer recommendations
  • Received perfect scores of 5/5 for 15 criteria
  • Previously honored as a Market Leader in 2021 and 2023

The #1 Partner for Enterprises Seeking to Transform CXM with Generative & Agentic AI

Leading enterprises team with Tredence to drive end-to-end customer experience transformation powered by GenAI & Agentic AI.

Global brands partner with Tredence to:

Global brands partner with Tredence to:

Modernize Customer Experience with Agentic AI Systems

Activate Speed-to-Value with Foundry-Factory Delivery

Orchestrate Smooth CX with Purpose-built Accelerators

Elevate Customer Outcomes through Deep Domain Expertise

Tredence is best in class for companies looking for end-to-end CXM transformation, speed to insights, and superior last-mile adoption.

Tredence seeks to aid its clients in navigating a future with a reduced dependency on consultants and an increased reliance on agentic systems by developing an automated stack featuring “agents as a service.”

All reference customers praised Tredence’s data science and thought leadership expertise. One reference client noted a shift in enterprise nomenclature resulting from their work with Tredence.

Zeid Khater

Analyst, Forrester

Tredence is best in class for companies looking for end-to-end CXM transformation, speed to insights, and superior last-mile adoption.

Tredence seeks to aid its clients in navigating a future with a reduced dependency on consultants and an increased reliance on agentic systems by developing an automated stack featuring “agents as a service.”

All reference customers praised Tredence’s data science and thought leadership expertise. One reference client noted a shift in enterprise nomenclature resulting from their work with Tredence.

Zeid Khater

Analyst, Forrester

Trusted by Leading Global Enterprises to Enable True CXM Transformation

Tredence is the #1 CXM transformation partner of choice for Fortune 100 across industries.

Tredence received the highest possible score of 5/5 for 15 criteria

Take a Closer Look at Tredence CXM

5 Reasons Why We Believe Forrester Selected Us as the #1 Leader

Tredence’s relentless commitment to empowering enterprises with GenAI and agentic AI capabilities enables them to move CXM interventions into real-time, unlock new opportunities, and reap relentless ROI.

Tredence’s relentless commitment to empowering enterprises with GenAI and agentic AI capabilities enables them to move CXM interventions into real-time, unlock new opportunities, and reap relentless ROI.

Forrester heralds our GenAI and agentic AI investments in “developing an automated stack featuring ‘agents-as-a-service,’ enabling intelligent automation, cross-functional collaboration, and real-time process optimization with CXM.

Forrester noted our “unique Foundry & Factory delivery model accelerates time to value” because teams begin preliminary engineering work as client projects are being concepted.

Forrester recognized our industry-specific CXM offerings, joint partner solutions, and composable architectures, which “speed up analytics and AI” and enable “true end-to-end CXM transformation.”

Forrester noted our expansion into technology, media, and telecommunications; banking and financial services; and health and life sciences.

“All reference customers praised Tredence’s data science and thought leadership expertise,” stated Forrester.

What Our Customers Say About Transforming CXM with Tredence

Establishing a Data and Analytics Center of Excellence

Tredence’s experience at Mars reflects a broader movement across industries. Mars & Tredence truly think that the unified multimodal platform approach with compliance with Responsible AI principles is the way forward because it empowers both technology and business users to leverage AI in their daily work in a safe way.

Kaarthik Subramaniam

Director, Digital Experiences Platforms, Mars Global Services

What Our Customers Say About Transforming CXM with Tredence

Establishing a Data and Analytics Center of Excellence

Tredence’s experience at Mars reflects a broader movement across industries. Mars & Tredence truly think that the unified multimodal platform approach with compliance with Responsible AI principles is the way forward because it empowers both technology and business users to leverage AI in their daily work in a safe way.

Kaarthik Subramaniam

Director, Digital Experiences Platforms, Mars Global Services

Customer Innovation At Scale

Developing a CDP for Omnichannel Visibility for a Top 10 Retailer

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Conquer the CPG Data Divide with Tredence Customer Cosmos

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Drive your business forward with the best-in-class CXM solutions

Modernize customer experience operations and enable real-time, automated decisions with GenAI copilots, agentic systems, and composable customer data platforms.

www.tredence.com