You Need More Than Slack and Teams To Make Remote Work Successful. You Need A Nurturing Culture.
McKinsey found that 80% of their survey respondents enjoyed working from home, 41% felt more productive than they had before, and 28% just as productive. Many leaders found this out too, much to their surprise.
Make Proactive Communication a Practice
Make Open Dialogue Welcome
Make Onboarding About People
More importantly, the physical space serves as a great way to distinguish between the previous job and the next. While working remotely, the new employee remains in the same physical space, perhaps even carrying some of the baggage from the past. New branded goodies can only go so far as to solve this problem.
What’s needed are activities that imbibe a sense of belonging among new team members. At Tredence, every new person gets a buddy who can answer every question, help them with processes, show them around, etc. We also try to replicate the water cooler moments through casual chats with the new team member. Despite our best efforts, we understand that time might fly by without people making time for informal chats. To avoid that, the HR team does regular check-ins to make sure new people feel at home.
Make Innovation the Organizational Driver
Make Boundaries Acceptable
To overcome these disruptions, leaders must build a culture where setting boundaries is not only accepted but also expected. For instance, at Tredence, we have silent hours post-lunch on Fridays. While we don’t want to enforce silent hours on our people, we want to encourage them to take it light and ease into the weekend.
Make Collaboration The Norm
We saw at Tredence that because we have always hired and encouraged intrapreneurs, they took responsibility to collaborate. They knew that they could make decisions, agree or disagree openly, ask for help, etc. Of course, this extended to remote work as well.
We set up tools and processes to cross-leverage learnings and operationalize this throughout our 1000+ strong organization. For instance, when a Python developer in Team A has a specific issue, they can tap into the vast (streamlined) SME network or approach their counterpart in Team B, who might have already developed a solution for a similar problem. This approach standardized the dissemination of knowledge.
Make Learning Contextual
At Tredence, we realized early on that learning goes hand-in-hand with innovation. So, we invested significantly in designing learning programs that are world-class and holistic.