Join Norwegian Cruise Line Holdings (NCLH), Snowflake, and Tredence as they unravel their journey to overcome a monumental digital transformation challenge and build a cutting-edge marketing technology stack.
Discover how NCLH redefined its guest-centric data strategy using Tredence’s innovative Customer Data Platform, powered by Snowflake. This game-changing partnership is driving personalized guest experiences, streamlining operations, and shaping smarter business strategies for the future of cruising.
Reinaldo Calzadilla
Vice President, Enterprise Data and Marketing Technology, Norwegian Cruise Line Holdings Ltd.
Reinaldo leads NCLH's Enterprise Data Management and Marketing Technology teams, bringing nearly 20 years of experience in data management and analytics across professional services and multinational corporations. He has a proven track record of developing scalable data solutions and driving enterprise-wide data strategies. Following the successful rollout of the Customer Data Platform (CDP), he oversees data governance, architecture, and the data product roadmap, advancing data science capabilities, fostering functional integration, and delivering insights to enhance customer experiences and operational efficiency.
Whitnee Hawthorne
Global Head of Travel and Hospitality, Snowflake
Whitnee Hawthorne serves as Snowflake’s Global Head of Travel and Hospitality where she translates how data and technology ignite innovation and deliver business value. She leverages her deep industry expertise to help clients harness the power of the AI Data Cloud to transform their operations and deliver exceptional customer experiences. Throughout her career, Whitnee has led large, global teams at travel, expense, and technology companies. At Navan, she served as the Chief Customer Officer and oversaw program management, learning and development, quality, and customer service teams. At JetBlue, she served as Vice President of Customer Support, optimizing cost efficiency and leading a global 24/7 customer service organization. Whitnee holds a Bachelor of Science in International Business from Northeastern University and an MBA from Babson F.W. Olin Graduate School of Business.
Hutokshi Sethna
Head of Travel and Hospitality, Tredence Inc.
Hutokshi S is Head of Travel and Hospitality vertical at Tredence. She has 12+ years of experience in data, analytics, AI, technology, and consulting across various industries and domains. She has a strong track record of leading complex programs and translating advanced analytics into tangible business outcomes. Recognized as a trusted business partner and advisor to Fortune 100 & 500 clients, Hutokshi excels in people management and operational skills, building strategic long-term partnerships. Her strengths lie in relationship-building and leading through influence.
Hutokshi holds a dual degree, having completed her Bachelor's and Master's in Technology from IIT Bombay, and has graduated from a leadership training program through Harvard University's Executive Education program.