Tredence Included in Forrester’s Now Tech: Customer Analytics Service Provider (CASP), Q2 2021

Tredence has been recognized as a customer analytics service provider in Forrester’s report, Now Tech: Customer Analytics Service Providers (CASPs), Q2 2021. Forrester released the report as the ‘North Star’ for customer insights professionals and named Tredence as a data science specialist who can help retail, CPG, TMT, healthcare, and manufacturing customers solve pervasive and emerging analytical use cases.

Shub Bhowmick, Tredence’s CEO & Co-founder, says, “In 2021, we are excited about and anticipate more recognitions like Now Tech as we pivot away from a customer analytics model to holistic Customer Experience Management (CXM). Tredence has built a sustainable ecosystem around its CXM vision. From conducting listening tours to workshops to strategy to co-creation to business value realization, we bring in contextual interventions across the customer life cycle to improve customer experience.”

A few excerpts from Forrester’s Now Tech: Customer Analytical Service Provider (CASP), Q2 2021 report:

  • As a data science specialist, Tredence can help customers in retail, CPG, TMT, healthcare, and manufacturing solve pervasive & emerging use cases in analytics.
  • Tredence uses various toolkits, including applied behavioral science, machine learning (ML), natural language processing (NLP), and optimization algorithms to help customers maximize the return on their investment.
  • Tredence promotes thought leadership, industry expertise, optimization platforms such as ML Works, and a strong GTM partnership – garnering an average promoter score of 94% across engagements.

Click here to view the the full report.