The hospitality industry’s foundations were shaken due to travel restrictions and safety concerns during the pandemic.

Our client, a global hotel giant, wanted to understand the shifting nature of the travel landscape through an analytical lens and build capabilities to address such situations. However, they grappled with legacy systems, disjointed, fragmented data, shifting customer loyalty, among others.

In a multi-year engagement, we provided
an enterprise-wide, holistic solution comprising:

A modern BI platform tailored to handle 50,000+ users

Personalized loyalty member benefits with Customer 360 approach

Advanced AI/ML frameworks for improving demand forecast accuracy

Actionable insights via a robust voice of customer framework

Business Impact

  • $13M revenue recovered in 3 months
  • 50% faster report creation
  • 75% drop in forecasting errors
  • 8% improvement in customer retention
  • $1,500+ incremental share of wallet
  • 2.5M+ net members added annually
  • 76% fewer negative comments
  • $110 average increase in lifetime value

Why Tredence?

Recognized by leading analyst firms and hyperscalers

2023 Databricks Retail & CPG Partner of the Year Award

2022 Microsoft Analytics Partner of the Year Finalist

'Leader' in ISG Provider Lens for Data Analytics - Data Engineering and Data Science

Forrester Wave Leader 2023 - Customer Analytics Service Providers

Strategic Partnership Ecosystem

Explore how Tredence can help drive your company to success with data analytics and AI/ML solutions.