Our client, a retail powerhouse, connects with 8 million shoppers every day. They faced a big question: how to make sure their massive marketing spend really works?

The retailer’s challenges included – a high overlap among campaigns, a sub-optimal experimental set-up, minimal customer orchestration and the lack of a means to enable accurate measurement of KPIs. They needed a clear, powerful approach to see the true value of every marketing move.

Our client, a retail powerhouse, connects with 8 million shoppers every day. They faced a big question: how to make sure their massive marketing spend really works?

The retailer’s challenges included – a high overlap among campaigns, a sub-optimal experimental set-up, minimal customer orchestration and the lack of a means to enable accurate measurement of KPIs. They needed a clear, powerful approach to see the true value of every marketing move.

Tredence's Approach to Insightful Orchestration:

Campaign Harmony: We designed a dynamic global holdout strategy that reflects the diversity of 90 million households, ensuring strategic precision for every marketing campaign.

The Datamart Difference: We utilized Azure Databricks to construct a Datamart capable of processing 1 TB of data monthly, transforming data into actionable insights for strategic decision-making.

Intelligent Interactions: We used AI and ML to turn quick stats into lasting customer loyalty, crafting campaigns that boost sales and build stronger relationships.

Journey Mapping: Through the closed loop measurement approach, we analyzed customer journeys, applying insights to craft personalized and profitable marketing strategies.

Business Impact

  • 1-2% improvement in returns across key campaigns.
  • 2-3% increase in customer marketing engagement rates.
  • 3% improvement in customer conversion rates.

Why Tredence?

Recognized by leading analyst firms and hyperscalers

2023 Databricks Retail & CPG Partner of the Year Award

2022 Microsoft Analytics Partner of the Year Finalist

'Leader' in ISG Provider Lens for Data Analytics - Data Engineering and Data Science

Forrester Wave Leader 2023 - Customer Analytics Service Providers

Strategic Partnership Ecosystem

Download the Case Study to Embark on a Journey to Trade Promotion Excellence with Tredence