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APPROACH

We extended our Question Identification capability to work on different channels.  Post extraction of all questions, we identified the top business relevant questions and provided an easy to consume interface that got updated daily from these channels.

KEY BENEFITS

  • Ability to combine different sources & provide a unified interface for the end users.
  • Algorithms were customized for different sources with high accuracy.

RESULTS

  • 10k+ – Top customer questions quantification on their products.
  • 50% Faster Resolution – Of customer questions.