How Tredence helped a large retailer understand the effectiveness of their training programs for associates.

CASE STUDY

How Tredence helped a large retailer understand the effectiveness of their training programs for associates.

SUMMARY

The client spends millions of dollars on training programs and wanted to understand the effectiveness of the in-class training. Working with the client, we defined what a distraction means, and we came up with a solution to automatically measure session effectiveness and provide feedback.

APPROACH

We achieve this by

Using data processing and augmentation techniques
Developing solutions using transfer learning on high performing base models
Leveraging top explainable AI models
Adding business insight layer on solution outcomes

KEY BENEFITS

Client was able to identify the training sessions that had maximum distractions
Within a training session, content with maximum distractions were identified

RESULTS

50+ Client redesigned over 50 training sessions to make the content better
1M$ Impact – Better Associate Focus in training expected to improve customer service.

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