APPROACH

We achieve this by

  • Using data processing and augmentation techniques
  • Developing solutions using transfer learning on high performing base models
  • Leveraging top explainable AI models
  • Adding business insight layer on solution outcomes

KEY BENEFITS

  • Client was able to identify the training sessions that had maximum distractions
  • Within a training session, content with maximum distractions were identified

RESULTS

  • 50+ Client redesigned over 50 training sessions to make the content better
  • 1M$ Impact – Better Associate Focus in training expected to improve customer service.

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